Reservation Policies | Waterville Hotel | The Elmwood

Deposit Policy

A valid credit card is required to secure a reservation, we cannot accept cash or check.

Refundable Rates: No deposit is required at time of booking. Three (3) days prior to your arrival, the entire value of your stay will be charged to the payment method you provided at time of booking.
Non-refundable Rates: A 100% deposit is required at time of booking to secure your reservation.

Cancellation Policy

Refundable Rates: In the event you need to cancel, please contact us 3+ days from arrival, and you may change or cancel your reservation with no penalty.
Non-refundable Rates: These rates cannot be cancelled or changed and are non-refundable.

Room Rates

All rates for King rooms are per room, per night, double occupancy. All double Queen rooms are per room, per night, quadruple occupancy. All rooms are subject to Maine rooms tax (currently 9%). King rooms cannot accommodate more than two (2) guests.

Pet Policy

We're dog friendly! Dogs weighing under 50 pounds can be accommodated in our pet friendly hotel for an additional $20 per night, per dog. Please read below to learn more:

• We have a limited number of pet-friendly rooms, you are able to book these rooms on our online booking engine or by calling us directly at (207) 616-0832. When booking online, please ensure you book a "pet friendly" room and select the "add-on" for either one or two dogs. When booking by phone, please be sure to advise our team you will be bringing dogs.
• Please keep your pets on a leash at all times around the exterior of our property.
• Pets won’t be permitted in the breakfast area, due to health code regulations.
• We ask that if you walk your pet around the surrounding neighborhood that you clean up completely after your pet.
• Guests are responsible for all property damages and/or personal injuries resulting from their pet.
• Guests agree to indemnify and hold harmless the hotel, its owners and its operator from all liability and damage suffered as a result of the guest’s pet.
• Violation of this policy could result in fees due to damages or claims by any third parties disturbed by your pet.
• The hotel reserves the right to charge guest’s account commensurate to the cost of such damages.
• To ensure the safety of other guests and staff, your dog must have all legally required core vaccinations.

Arrivals

Check in time is 4:00 PM. Early check-in may be provided based on same day availability. Please contact Guest Services in advance if you require a late arrival after 11:00 PM.

Departures

Check out time is 11:00 AM. Late check-outs may be provided based on same day availability.